Streamlining Jisc Certificate Services online form
Introduced a multi-step structure to logically group information and reduce confusion. Improved error feedback with inline validation, leading to clearer user guidance. Simplified the ordering process, resulting in a reduction in helpdesk tickets.
Company
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Role
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Timeline
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Status
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Team
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Tools
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Methods
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1 The problem
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2 Research
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3 Wireframes
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Wireframe
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Early visual design
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4 Usability testing
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5 The design
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Before
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After
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6 Coded prototype
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7 Impact
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8 Reflection
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